Physical delivery and confidential records.

1. Scope and priority

This policy applies to physical delivery requests for Assetiko commodity products. It should be read with the applicable Product Terms, Reserve Methodology, Risk Disclosure, fee schedule, redemption instructions and any request-specific confirmation issued by Assetiko Commodities Ltd. If there is a conflict, the request-specific confirmation and the applicable Product Terms govern.

Physical delivery is an institutional settlement route, not an automatic feature of holding a token. A request becomes binding only once Assetiko has completed eligibility, compliance, availability and pricing review and has issued written confirmation.

2. Approved delivery jurisdictions

Physical redemptions may be arranged only through issuer-approved delivery, vault-transfer or collection arrangements in the following jurisdictions: United Kingdom (London), Switzerland (Zurich), Singapore and Hong Kong SAR. No physical redemption is offered in the United States.

Listing a jurisdiction does not guarantee delivery on a particular date or from a particular vault. Availability depends on applicable law, sanctions screening, customer eligibility, inventory format, custodian capacity, transport security, taxes, import or export requirements and the delivery instructions accepted for the request.

3. Minimum physical redemption sizes

Assetiko may require a larger amount where an available bar, plate or ingot format, operational lot size, delivery route, fee schedule or legal requirement makes the stated minimum impracticable. Fractional physical delivery is not available. Any residual amount is handled only as stated in the applicable Product Terms and request confirmation.

4. Eligibility and request process

1. Submit a request through Assetiko's restricted-record workflow or the designated redemption channel.
2. Complete identity, beneficial-owner, sanctions, source-of-funds and any required enhanced-due-diligence review.
3. Demonstrate control of the wallet holding the redemption amount and provide destination, collection or vault-transfer instructions.
4. Accept the request-specific fees, taxes, delivery method, metal format, timing and any custodian documentation.
5. Transfer or place the required tokens under the issuer-approved settlement instructions after written confirmation.
6. Receive delivery, collection or book-transfer confirmation when the request has settled.

Assetiko may request additional information, reject a request, require a different delivery route, or suspend processing where it cannot complete the transaction lawfully, securely or operationally.

5. Settlement, fees and timing

On-chain settlement may occur on a T+0 basis after all conditions are satisfied. Digital settlement is generally targeted for T+2, and approved physical delivery is generally targeted for T+14, subject to request complexity, metal availability, custodian cut-off times, compliance review, transport, border processes and force majeure.

The requester is responsible for all applicable delivery, handling, storage, withdrawal, fabrication, insurance, transport, network, bank, foreign-exchange, tax, duty, customs and third-party charges unless Assetiko expressly agrees otherwise in writing. Fees may be deducted from the settlement amount or invoiced before delivery.

6. Metal format, quality and residuals

Delivered metal is subject to available approved formats and may not match the exact token amount or a holder's preferred brand. Gold and silver delivery may use wholesale bullion formats. Platinum delivery may use an approved plate or ingot format. Quality, serialisation, assay and bar or plate records are confirmed only in the request-specific delivery documentation.

Assetiko may require a top-up, deliver an available equivalent format, settle a residual digitally where permitted, defer the request, or decline the request where an exact physical allocation cannot be made without creating an operational or legal risk.

7. Confidential records and controlled disclosure

Assetiko publishes product terms, methodologies, risk disclosures, aggregate reserve information and public issuer information. The following may be confidential or security-sensitive and are not posted publicly: named custodians and vault operators, exact vault addresses, bar or plate serial numbers, detailed bar lists, inventory movements, insurance policy schedules and limits, custodian agreements, transport routes, operational controls, counterparty identifiers, KYC or AML records, sanctions-screening evidence, internal reconciliations and non-public audit working papers.

These records may be considered for disclosure only through the restricted-record request process, after identity and eligibility verification, a legitimate review purpose, confidentiality undertakings where required, sanctions and compliance screening, and issuer approval. Approval is discretionary and may be limited, redacted, delayed or refused to protect asset security, privacy, contractual obligations, legal privilege, market integrity or regulatory requirements.

8. No custody or delivery guarantee

Holding XAUa, XAGa or XPTa does not confer direct rights against a named custodian, vault operator, insurer or carrier and does not reserve a specific bar, plate, ingot, vault location or collection date. Delivery availability, reserve composition and eligible routes may change under the applicable product documents.